Privacy Policy

This privacy policy outlines how Unibet collects, uses, protects, and manages your personal information when you access and use our online casino platform and slot games. We are committed to maintaining the highest standards of data protection and transparency in all our operations. By using Unibet services, you acknowledge that you have read and understood the terms outlined in this policy regarding the handling of your personal data.

Information Collection and Usage

Unibet collects various types of personal information to provide you with secure and reliable gaming services. When you register an account, we collect your name, date of birth, email address, residential address, phone number, and payment details. During gameplay on our slot games and casino platform, we automatically gather technical data including IP addresses, device information, browser type, operating system, and gameplay patterns. This information enables us to verify your identity, process transactions, comply with legal obligations, prevent fraud, and enhance your gaming experience. We also collect data related to your betting history, account preferences, and communication records with our customer support team. All information collected serves legitimate purposes including account management, regulatory compliance, and service improvement.

Data Protection and Security Measures

The Unibet casino privacy policy incorporates comprehensive security protocols to safeguard your personal information against unauthorised access, loss, or misuse. We employ industry-standard SSL encryption technology to protect data transmitted between your device and our servers. Our systems utilise advanced firewalls, intrusion detection systems, and regular security audits conducted by independent third parties. Access to personal data is restricted to authorised personnel who require such information to perform their duties, and all employees undergo strict confidentiality training. We implement multi-factor authentication for account access and maintain secure data centres with physical and digital access controls. Regular penetration testing and vulnerability assessments ensure our security infrastructure remains robust against evolving cyber threats. Payment information is processed through PCI-DSS compliant payment gateways, and we never store complete credit card details on our servers.

Information Sharing and Third-Party Disclosure

Unibet maintains strict control over your personal data and shares information only under specific circumstances and with trusted partners. We may disclose your information to payment processors for transaction handling, identity verification services for regulatory compliance, and technology providers who support our platform infrastructure. Information is shared with regulatory authorities and law enforcement agencies when required by law or to comply with gaming licence obligations. Marketing partners may receive limited data if you have opted into promotional communications, though you retain the right to withdraw consent at any time. We engage third-party service providers for customer support, data analytics, and safe gaming initiatives, all bound by strict confidentiality agreements. The table below illustrates the categories of third parties with whom we may share data:

Your Rights and Data Control

Under this privacy policy, you possess extensive rights regarding your personal information held by Unibet. You have the right to access all personal data we maintain about you and request a copy in a portable format. You may request correction of inaccurate information or completion of incomplete records at any time through your account settings or by contacting our data protection team. The right to erasure allows you to request deletion of your personal data, subject to our legal retention obligations for financial records and regulatory compliance. You can object to processing of your information for marketing purposes and withdraw previously given consent without affecting the lawfulness of processing conducted before withdrawal. Data portability rights enable you to receive your information in a structured, machine-readable format for transfer to another service provider. To exercise these rights, submit a written request through our dedicated privacy contact channels, and we will respond within the timeframes specified by applicable data protection regulations. You also have the right to lodge complaints with relevant data protection authorities if you believe your privacy rights have been violated.

Data Retention and Safe Gaming

Unibet retains your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy and to meet our legal obligations. Active account data is maintained throughout your relationship with us to provide continuous service and support your gaming activities. Following account closure, we retain certain records for periods mandated by gaming regulations, anti-money laundering requirements, and financial legislation, typically ranging from five to seven years depending on jurisdiction. Transaction records, identity verification documents, and gaming history fall under these retention requirements. We automatically delete marketing data when you unsubscribe from communications or after prolonged periods of inactivity. Our safe gaming commitment extends to privacy protection, as we use your data to identify potentially problematic gaming patterns and offer appropriate support interventions. Self-exclusion requests and related safe gaming data are retained indefinitely to honour your protection preferences across all our platforms. When retention periods expire, we securely delete or anonymise your information using industry-approved data destruction methods. Regular reviews of our data holdings ensure we maintain only information that serves legitimate, ongoing purposes in accordance with this unibet casino privacy policy.