Privacy Policy

This privacy policy outlines how Unibet collects, uses, stores, and protects your personal information when you access and use our online casino platform. We are committed to maintaining the highest standards of data protection and transparency in accordance with applicable New Zealand privacy legislation and international best practices. Your trust is essential to us, and we take our responsibility to safeguard your personal data seriously. This document provides comprehensive information about our data handling practices, your rights as a user, and the measures we implement to ensure safe gaming and data security.

Information Collection and Usage

We collect various types of personal information to provide you with a secure and personalised gaming experience on the Unibet casino platform. The information we gather includes identification details such as your full name, date of birth, residential address, email address, and telephone number during the registration process. Financial information including payment card details, bank account information, and transaction history is collected to facilitate deposits, withdrawals, and comply with anti-money laundering regulations. We also collect technical data such as IP addresses, device information, browser type, operating system, and gameplay patterns to enhance platform security and improve user experience.

Your information is used for several essential purposes. Account verification and identity confirmation are necessary to comply with New Zealand gambling regulations and prevent underage gambling. We process your financial data to handle transactions securely and maintain accurate financial records. The Unibet casino privacy policy ensures that your gameplay data is analysed to detect fraudulent activities, identify problem gambling behaviours, and provide responsible gaming support. We may use your contact information to send important service updates, security alerts, and information about changes to our terms or privacy policy. Marketing communications are only sent with your explicit consent, and you retain the right to opt out at any time.

We implement strict access controls to ensure that only authorised personnel can access your personal information on a need-to-know basis. All staff members with access to personal data receive regular training on data protection principles and are bound by confidentiality obligations. Third-party service providers who assist us in delivering our services are carefully vetted and required to maintain equivalent levels of data protection through contractual agreements. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Storage and Security Measures

The security of your personal information is paramount to our operations at Unibet. We employ industry-leading security technologies and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. All sensitive personal and financial information is encrypted using advanced SSL (Secure Socket Layer) technology during transmission between your device and our servers. Our data storage systems utilise AES-256 encryption standards to protect information at rest, ensuring that even in the unlikely event of a data breach, your information remains unreadable to unauthorised parties.

Our servers are housed in secure data centres with physical security measures including 24/7 surveillance, restricted access controls, and environmental monitoring systems. These facilities are located in jurisdictions with robust data protection laws and are regularly audited for compliance with international security standards. We maintain redundant backup systems to ensure data integrity and availability while implementing disaster recovery protocols to protect against data loss.

The following table outlines our key security measures and their implementation standards:

We maintain comprehensive logging and monitoring systems that track access to personal data and detect suspicious activities in real-time. Our security team responds to potential threats promptly, and we have established incident response procedures to address any security breaches swiftly and effectively. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant regulatory authorities in accordance with legal requirements.

Data retention periods are determined based on legal obligations, operational requirements, and the purposes for which the information was collected. Account information and transaction records are retained for a minimum period as required by New Zealand gambling regulations and financial record-keeping laws. After the retention period expires, your personal data is securely deleted or anonymised in accordance with our data disposal procedures. You may request the deletion of your account and associated data, subject to our legal obligations to retain certain information for regulatory compliance.

Third-Party Sharing and Disclosure

Your privacy is a fundamental aspect of the Unibet casino privacy policy, and we limit the sharing of your personal information to circumstances that are necessary for service delivery, legal compliance, or protection of legitimate interests. We share data with carefully selected third-party service providers who perform functions on our behalf, including payment processors, identity verification services, customer support platforms, and technical infrastructure providers. These partners are contractually obligated to use your information solely for the purposes we specify and must maintain equivalent data protection standards.

Regulatory authorities and law enforcement agencies may receive your information when required by law or to comply with legal processes. This includes sharing data with New Zealand’s Department of Internal Affairs, financial intelligence units for anti-money laundering compliance, and other regulatory bodies with jurisdiction over online gambling activities. We cooperate fully with legitimate requests for information while ensuring that any disclosure is lawful and proportionate.

In situations involving corporate restructuring, mergers, acquisitions, or asset sales, your personal information may be transferred to successor entities. We ensure that any such transfers are conducted in accordance with privacy laws and that the receiving party commits to protecting your data under terms no less protective than this privacy policy. You will be notified of any such changes in data controllership through our standard communication channels.

We may share anonymised and aggregated data that cannot identify individual users with business partners, advertisers, and analytics providers for research, marketing analysis, and service improvement purposes. This statistical information does not contain any personally identifiable details and cannot be used to identify you.

The following table illustrates the categories of third parties with whom we may share information and the purposes of such sharing:

We do not transfer your personal data outside of New Zealand unless adequate safeguards are in place to protect your information in accordance with New Zealand privacy principles. When international transfers are necessary, we implement appropriate transfer mechanisms such as standard contractual clauses, adequacy decisions, or other legally recognised frameworks to ensure your data receives equivalent protection regardless of its location.

Your Privacy Rights and Control

Under New Zealand privacy legislation and our commitment to transparent data practices, you possess several important rights regarding your personal information held by Unibet. Understanding and exercising these rights empowers you to maintain control over your data and ensures our accountability in data processing activities.

You have the right to access the personal information we hold about you. Upon request, we will provide you with a copy of your data in a commonly used electronic format, along with information about how it has been used and with whom it has been shared. You may request this information free of charge once per calendar year, with reasonable fees applied for additional requests to cover administrative costs.

The right to rectification allows you to request correction of inaccurate or incomplete personal information. We encourage you to keep your account details current and notify us promptly of any changes to ensure the accuracy of your records. You can update many details directly through your account settings, or you may contact our customer support team for assistance with corrections.

You possess the right to request deletion of your personal data, commonly referred to as the right to be forgotten. We will honour such requests unless we have legitimate grounds to retain the information, such as ongoing legal obligations, unresolved disputes, or regulatory requirements to maintain records for specified periods. When deletion is not possible, we will explain the reasons and the expected retention period.

The right to restrict processing enables you to request that we limit how we use your information in certain circumstances, such as while we verify the accuracy of disputed data or assess whether our legitimate interests override your objection to processing. During such restriction periods, we will store your data but not actively process it except with your consent or for legal claims.

You have the right to object to processing of your personal information where we rely on legitimate interests as the legal basis. This includes the right to opt out of direct marketing communications at any time. We provide unsubscribe mechanisms in all marketing emails, and you can manage your communication preferences through your account settings.

Data portability rights allow you to receive your personal data in a structured, commonly used, and machine-readable format and to transmit this information to another service provider where technically feasible. This facilitates your ability to switch service providers while maintaining your data.

To exercise any of these rights, you may contact our Data Protection Officer through the contact channels provided on our website. We will respond to your request within one month, though complex requests may require up to three months with appropriate notification. We may request additional information to verify your identity before processing requests to protect against unauthorised access to your data.

You retain the right to lodge a complaint with the New Zealand Privacy Commissioner if you believe we have not handled your personal information appropriately or have failed to respond adequately to your privacy concerns. We encourage you to contact us first so we can address your concerns directly, but you are not required to do so before approaching the regulatory authority.

Children’s Privacy and Safe Gaming

Unibet is committed to responsible gambling practices and strict compliance with age restrictions for online casino services. Our platform is exclusively designed for adults aged 18 years and over, in accordance with New Zealand gambling legislation. We do not knowingly collect, process, or retain personal information from individuals under the legal gambling age. The protection of minors from gambling-related harm is a core principle that guides our operations and informs our privacy policy.

During the registration process, we implement robust age verification procedures to prevent underage access to our casino platform. All users must provide valid identification documents that confirm their age and identity. We utilise third-party age verification services that cross-reference provided information against authoritative databases to ensure accuracy. Accounts that fail age verification are immediately suspended, and any deposited funds are returned through the original payment method.

If we discover that we have inadvertently collected personal information from a minor, we take immediate action to delete such information from our systems and permanently close the associated account. We encourage parents and guardians to monitor their children’s internet usage and to utilise parental control software to restrict access to gambling websites. Our website does not feature content designed to appeal to children, and we do not engage in marketing activities directed at underage individuals.

Safe gaming extends beyond age verification to encompass responsible gambling measures for all users. We provide tools that enable you to set deposit limits, session time limits, and self-exclusion periods to help maintain control over your gambling activities. Our privacy policy ensures that information related to your use of these responsible gambling tools is handled with sensitivity and confidentiality. We may use this data to identify patterns consistent with problem gambling and to offer appropriate support resources.

We partner with recognised problem gambling support organisations in New Zealand and provide links to professional help services on our platform. Your engagement with these resources and any communications regarding gambling-related concerns are treated with the utmost privacy and are not used for marketing purposes. We maintain strict internal protocols to ensure that individuals who have self-excluded are not contacted with promotional materials and that their exclusion preferences are honoured across all our communication channels.

The following table outlines our safe gaming and privacy protection measures:

We regularly review and update our age verification processes and safe gaming measures to incorporate best practices and emerging technologies. Our commitment to children’s privacy and responsible gambling is reflected in our ongoing investment in protective technologies and our collaboration with regulatory bodies and harm minimisation organisations. We believe that maintaining high standards in these areas is inseparable from our broader privacy obligations and essential to operating a trustworthy online casino platform that serves the New Zealand community responsibly.